Welcome to Outlaw Technologies
Outlaw Technologies provides managed care organizations with the healthcare relationship products necessary to manage, control, and measure healthcare quality, appeals and grievance and customer service programs within the healthplan. We do this with software applications that evaluate the value of relationships in all of its aspects.
The Healthcare Relationship Management System (HRMS) is the first of its kind to target quality iniatives, appeals and grievance management, and healthcare customer service. The HRMS is an expanding group of integrated, sophistocated employer group profiling, customer service quality, and CSR performance measurement applications. These products support both quality analysis and service center productivity, as well as initiatives to improve Overall healthplan customer service performance
CustomerFocus 5.4 Released
CustomerFocus Version 5.4 has been released for general availability for all clients. This version adds some exciting new features to the CustomerFocus HRM platform.
UPMC Healthplan Selects CustomerFocus for Appeals & Grievance Management Solution
UPMC Healthplan has selected CustomerFocus to manage its appeals and grievance processing and legal compliance within the plan. UPMC is a 1 Million Member Healthplan located in Pittsburgh, PA.